Educational organizations — Management systems for educational organizations — Requirements with guidance for use
Euro Veritas, UK (www.euroveritas.com) accreditated from BAR-UK Procedure No. EVL/EOMS/C-A/4110/C-4
ISO 21001:2018 is an International Standard published from ISO and specifies requirements for a management system for educational organizations (EOMS) when such an organization:
a) needs to demonstrate its ability to support the acquisition and development of competence through teaching, learning or research;
b) aims to enhance satisfaction of learners, other beneficiaries and staff through the effective application of its EOMS, including processes for improvement of the system and assurance of conformity to the requirements of learners and other beneficiaries.
All the requirements of ISO 21001:2018 are generic and intended to be applicable to any organization that uses a curriculum to support the development of competence through teaching, learning or research, regardless of the type, size or method of delivery.
ISO 21001:2018 can be applied and be certified to, to educational organizations within larger organizations whose core business is not education, such as professional training departments.
ISO 21001:2018 does not apply to organizations that only produce or manufacture educational products, eg CDs, books etc.
Helping educational providers deliver a better service is the aim behind the world’s first international management system standard for the sector just published.
As per Euro Veritas, UK (www.euroveritas.com) accreditated from BAR-UK from pre-school to university, to vocational training and coaching, the world of learning is constantly changing and evolving. As the trend to move away from the traditional customer-supplier relationship towards a collaborative partnership grows, so, too, do learners’ expectations. Learning providers now need to adapt to these new ways of working, while at the same time providing a high level of service.
ISO 21001, Educational organizations – Management systems for educational organizations – Requirements with guidance for use, is intended to meet this challenge by defining the requirements of a management system that will help the education providers better meet the needs and expectations of their learners and other beneficiaries, and demonstrate greater credibility and impact.
Developed by ISO, the new International Standard focuses on the specific interaction between an educational institution, the learner and other stakeholders and interested parties.
Educational organizations by getting certified to ISO 21001:2018 from Euro Veritas, UK (www.euroveritas.com) accreditated from BAR-UK will benefit through delivering a more impactful and relevant learning experience that is aligned with the organization’s own mission and vision. Learners will benefit even more because the education service they receive can be more personalized and suited to their needs, ultimately leading to better learning outcomes.
By making available a comprehensive and exhaustive set of practices that are applicable to learning service providers across the board, ISO 21001 will help build a stronger education sector and provide positive knock-on effects in terms of stimulating innovation and the economy.
Why is Educational Organizations Management important for you?
Education is the fundamental need for everyone in the society; therefore, everyone should be concerned with:
• the quality of education delivered by education providers and
• the overall quality of the education provider itself.
However, even though the outcomes are not guaranteed, educational institutions can play a crucial role in ensuring that learners receive the expected quality of education.
The ISO 21001:2013 certification from Euro Veritas, UK (www.euroveritas.com) accreditated from BAR-UK will enable you to provide educational services in a more effective and efficient manner, and to offer a more personalized experience to all learners, particularly to those with special education needs and distance learners. Moreover, by becoming ISO 21001 certified, you can demonstrate to stakeholders that you are committed towards improving your educational system.
Benefits of ISO 21001 Educational Organizations Management
By becoming ISO 21001 certified after being audited and recommended, and get certificate from Euro Veritas, UK (www.euroveritas.com) accreditated from BAR-UK, you will be able to:
• Enhance your quality rapport in the market.
• Improve your education system
• Enhance the reputation of your educational institution
• Promote equal opportunities for all students regardless of their religious background, ethnic or cultural origin, gender, ability/disability
• Provide personalized training and effective response to all learners
• Stimulate excellence and innovation
• Make education more accessible (physical or online settings)
• Process Improvement.
• Documented Manual, Procedures, Processes, Instructions, and maintenance of Records.
• Risk / Opportunity assessment and Management
• Understanding the needs and expectations of all relevant interested parties
• Enhanced value addition.
• Expert assistance.
• Accountability.
• Internal Learning.
• Cost reduction.
• Pedagogical Enhancement.
• In-house motivation.
• Increased effectiveness & efficiency.
• Confidence to Customers & Stakeholders.
• Aligning of various elements of learning services for the purpose of improving the effectiveness, efficiency and transparency of learning services
• Enhancement of the credibility of learning services
• Establishment of a model for improving learning services that can be shared within an organization
• Providing an internationally recognized instrument that demonstrates the reliability and quality of learning services
• A recognized means to enable organizations to demonstrate commitment to education management practices in the most effective manner
• Improvement in your instructional system (internal & external)
• Enhance the name of your establishment
• Promote equal opportunities for all students in spite of their spiritual background, ethnic or cultural origin, gender, ability/disability
• Provide personalized coaching and effective response to all or any learners
• Improved excellence and innovation
• Make education additional accessible (physical or online channels)
• Qualitative interactions with learners, beneficiaries & staff
• Feedback for continual improvement within the organization
• Quantitative results on the performance of learners & staff
• Etc
KEY HIGHLIGHTS OF THE ISO 21001:2018 STANDARD
• Stand Alone Standard based on ISO 9001:2015 Quality Management System standard.
• Applies to the management system of any organization which utilizes a curriculum to provide, share and transfer knowledge.
• Examples of educational organizations include: pre-school, primary, elementary, middle schools, high schools, colleges, universities, adult education, vocational education and training, tutoring or coaching centers, training organizations, education consultants and non-formal educational service providers.
WHAT ARE THE REQUIREMENTS OF ISO 21001 CERTIFICATION?
As per Euro Veritas, UK (www.euroveritas.com) accreditated from BAR-UK Procedure EVL/EOMS/C-A/4110/C-4 and Auditor expectations, the organization is required to:
• Comply with {the needs|the wants|the necessities} of Legal & Statutory requirements
• Documented ISO 21001 Manual, internal policies and procedures focusing on the principles of ISO 21001:2018
• Target learners and alternative beneficiaries
• Visionary leadership
• Engagement of individuals
• method approach
• Continual improvement
• Evidence-based selections
• Relationship management
• Social responsibility
• Accessibility and equity
• Moral conduct
• Information security and protection
STEPS TO YOUR ISO 21001:2018 CERTIFICATION
From Euro Veritas, UK (www.euroveritas.com) accreditated from BAR-UK
Before you can initiate the certification process from Euro Veritas, UK (www.euroveritas.com) accreditated from BAR-UK, your organisation will need to implement a Educational Organisation Management Systems according to ISO 21001:2018 requirements and its effectiveness must be thoroughly documented.
For the certification process itself, the following steps have been established:
• Documentation review audit: Euro Veritas, UK (www.euroveritas.com) accreditated from BAR-UK evaluates your documentation and company records
• On-site audit: Euro Veritas, UK (www.euroveritas.com) accreditated from BAR-UK reviews the compliance of your actual activities to ISO 21001 requirements and company records.
• Close the gap: Your organisation identifies and implements measures to correct the root cause of any non-conformances identified by the audit
• Certification issuance: Euro Veritas, UK (www.euroveritas.com) accreditated from BAR-UK issues the ISO 21001 certification and certification mark
• Surveillance audits: Annual (11-monthly) surveillance audits required to maintain certification validity (Unannounced audits may occur in special cases)
