Learning services outside formal education — Service requirements Euro Veritas, UK (www.euroveritas.com) accreditated from BAR-UK Procedure No. EVL/LSPMS/C-A/8176/C-2
ISO 29993:2017 is an International Standard published by ISO which specifies requirements for learning services outside formal education, including all types of life-long learning (e.g. vocational training and in-company training, either outsourced or in-house). These include any learning services provided by a learning service provider (LSP) that are addressed to learners themselves, as well as to sponsors who are acquiring the services on behalf of the learners.
The key features of these kinds of services are that the goals of learning are defined and the services are evaluated, and that they involve interaction with the learner. The learning can be face-to-face, mediated by technology, or a blend of both.
In cases where the learning service provider is part of an organization that delivers products (i.e. goods and services) in addition to learning services, ISO 29993:2017 only applies to learning services.
ISO 29993:2017 is basically intended for non-formal education service providers, training institutes and learning service providers.
ISO 29993:2017 is not aimed at schools, colleges and universities providing learning services as part of a formal education system, but it can be useful to them as a tool for reflection and self-evaluation.
ISO 29993 is a service management system standard that specifies a set of minimum requirements for learning services outside formal education eg training services, non-formal leaning institutes etc. It has been developed to promote the understanding and awareness of learners and/or sponsors and stakeholders as to the quality, sequence and outputs of learning services outside formal education, and their informed decision on the purchase of such services. ISO 29993 is also aimed at helping learning service providers deliver the right services that fulfil the needs of learners and/or sponsors. Learning services outside formal education means learning services provided by private organizations or individuals other than established recognized formal systems of education such as elementary, secondary or higher education. They include all types of lifelong learning such as vocational training, in-company training (either outsourced or in-house). They also include learning services addressed to learners themselves, as well as their sponsors who purchase the services on behalf of the learners. The learning can be face-to-face, mediated by technology, or a blend of both.
In cases where the learning service provider is part of an organization that delivers products (i.e. goods and services) in addition to learning services, ISO 29993 applies only to the learning services.
What are the key benefits of adopting ISO 29993?
The primary beneficiaries of ISO 29993 are learning service providers. The International Standard is intended to:
• Align various elements of learning services, including advertising, information provided to learners, needs analysis, design, assessment and evaluation, for the purpose of improving the effectiveness, efficiency and transparency of learning services
• Enhance the credibility of learning service providers- the organization
• Provide a model for improving learning services that can be shared within an organization
• Provide an internationally recognized instrument that demonstrates the reliability and quality of learning services ISO 29993 is also beneficial to learners (and/or their sponsors).
It is particularly worth noting that the standard acknowledges the importance of the learner’s informed decision on the acquisition of learning services by specifying requirements on the information to be provided to learners (and/or their sponsors) and interested parties. Compliance with ISO 29993 can help learners select learning services that are appropriate to their goals and purposes.
Why is ISO 29993 Important:
A globalized and fast-changing knowledge-based economy requires people to continue acquiring new skills and knowledge for their entire professional and private lives. The formal education system plays an important role in a country’s human resources development. However they are not all and, it is not always effective and sufficient in terms of meeting the rapidly evolving needs of individuals and societies. Private providers of learning services have more flexibility to respond quickly to such needs. In addition, as the cross-border mobility of employment increases in the global economy, more and more private providers are expanding their international presence and providing learning services to learners beyond their national borders. ISO 29993 is intended to provide such private providers with a generic frame of reference for quality learning services
Structure
This standard consist of 14 clauses are as follows:
Clauses
1. Introduction & Scope
2. References
3. Terms & Condition
4. General information provided by the LSP
5. Proposal development
6. Information provided prior to acquisition of the learning service
7. Needs Analysis
8. Design of the learning service
9. Information about the learning service for enrolled learners or their sponsors
10. Service Delivery
11. Facilitators
12. Assessment of learning
13. Monitoring and evaluation of the learning service
14. Invoicing
How to get / what is Process for ISO certification? From Euro Veritas, UK (www.euroveritas.com) accreditated from BAR-UK
To get the ISO certification from Euro Veritas, UK (www.euroveritas.com) accreditated from BAR-UK, please fill up Application form & our team will contact you.
Step-1 Query from the Client
Step-2 Filling up the Application form
Step-3 Agreement Approval
Step-4 Stage-1 Audit
Step-5 Stage-1 Audit NC’s Closing
Step-6 Stage-2 Audit
Step-7 Stage-2 Audit NC’s Closing
Step-8 Certificate Release
